How to fix account sync error

Here's how to fix account sync error:

• You will see this error when your account is not able to successfully sync.
• This error can be caused by a number of reasons such as a password change or an incomplete action required in your gig partner app.

1. First, test to see if you are able to log in to your gig partner app using the same username and password you’ve used to link it to the Gridwise app.
2. Next, take the following steps to update your connection:
3. Navigate to your Gridwise profile by tapping the picture icon on the top left of the home screen
4. Select your gig service
5. Scroll to the bottom and select Manage linked services
6. Select your gig service again in the list
7. Select Update connection and follow the onscreen steps

Example images to the above steps:

Note: As a security precaution, your gig service may report a login attempt from an unknown device. This is normal if it coincides with the time you linked your account.

• Account sync error can also be caused by a recent change in your username or password for your gig-app. We require your current login credentials to complete a full account sync with your gig-app service provider
• A security message notifying you of potential account access from an unknown location is normal. Rest assured that no one is actually logging in to access your data
• The technology used to access your account on your behalf sometimes reports itself as a mobile device to the provider, but it is automated software on a server that is making the requests