Why are my linked accounts not matching up?

If you are seeing discrepancies between your service app and the Gridwise app it can be caused by the following

• Gridwise makes an effort to show your linked earnings as it would appear in your driver apps; however, they may not always match up
• Each service manages and reports earnings differently. If you are seeing the wrong earnings, please consider the following points, which may explain the discrepancy
  • Automatic earnings take time to link. This may result in partial earnings for your day until it is fully synced. Please be patient and make sure to check regularly to see your earnings populate. To receive a notification when your accounts are updated please see this article
  • Gridwise organizes your earnings based on when the trip was accepted. Your earnings reset each day at midnight and each week on Monday. Other services may group earnings differently within their earnings summaries and statements. You may find that your earnings appear on different days compared with other places
  • Some incentives, promotions, and fees may be missing. We are actively making an effort to identify and fill in these gaps to ensure completeness

If you are still seeing issues after reviewing the above 

Please reach out to our support team at [e-mail] and provide the following so our team can investigate

1. Date of earnings discrepancy
2. Earnings value in the Gridwise app
3. Earnings value in the driver partner app
4. Screenshots of both the Gridwise app and service app showing missing earnings